Privacy Policy

Central Coast Electrician Services ("we" "our" or "us") committed protecting your privacy. This Privacy Policy explains how we collect use disclose safeguard your personal information when using our electrical services visiting our website.

We comply Australian Privacy Principles contained Privacy Act 1988 (Cth) committed protecting privacy our customers website visitors.

Information We Collect

Personal Information

We may collect following types personal information:

• Contact Information: Name phone number email address postal address
• Property Information: Property address type residential commercial ownership status
• Service Information: Details electrical services requested appointment dates times service history
• Payment Information: Billing address payment method details we do not store complete credit card numbers
• Communication Records: Records conversations emails text messages communications with us
• Emergency Contact Information: If provided safety purposes during electrical work

Automatically Collected Information

When visiting our website we may automatically collect:

• IP address browser type device information
• Pages visited time spent our website
• Referring website general location data city region level

How We Collect Information

We collect personal information through:

• Direct Interactions: When contacting us phone email contact form in person
• Service Provision: When booking receiving our electrical services
• Website Use: Through cookies similar technologies browsing our website
• Third Parties: Sometimes from real estate agents property managers others engaging our services your behalf

How We Use Your Information

Service Provision

• Scheduling performing electrical services
• Communicating appointments delays service updates
• Providing quotes invoices processing payments
• Issuing electrical compliance certificates safety reports
• Maintaining service records warranties

Business Operations

• Managing customer relationships responding inquiries
• Improving services customer experience
• Training quality assurance business planning analysis

Legal and Safety

• Complying legal obligations electrical licensing safety regulations
• Protecting our rights property ensuring workplace safety
• Maintaining records required law

Marketing with Your Consent

• Sending information our services special offers electrical safety tips
• Following up completed services requesting reviews testimonials

How We Share Your Information

We do not sell rent trade your personal information. We may share information with:

Service Providers

• Payment processors secure payment processing
• Accounting bookkeeping services IT providers website hosting
• Insurance providers where necessary claims coverage

Legal Requirements

• NSW Fair Trading licensing compliance purposes
• Law enforcement government agencies when required law
• Legal professional advisors

Business Transfers

In event business sale merger acquisition your personal information may transferred new owner subject same privacy protections.

With Your Consent

We may share information other parties when providing specific consent example with your builder during renovation projects.

Data Security

We implement appropriate technical organisational measures protecting your personal information against unauthorised access alteration disclosure destruction including:

• Secure storage physical records locked cabinets
• Encryption sensitive electronic data secure password-protected systems
• Regular security assessments employee training data protection
• Limited access personal information need-to-know basis

However no method transmission over internet electronic storage 100% secure. While we strive protecting your personal information we cannot guarantee absolute security.

Data Retention

We retain your personal information long necessary:

• Provide ongoing electrical services support maintain service warranty records
• Comply legal obligations including record-keeping requirements licensed electricians
• Resolve disputes enforce agreements

Generally we retain:

• Service records: Minimum 7 years as required electrical licensing regulations
• Financial records: Minimum 7 years as required tax law
• Marketing communications: Until you unsubscribe request deletion
• Website analytics: 26 months

After retention period expires we will securely delete anonymise your personal information.

Your Rights

Under Australian privacy law you have following rights regarding your personal information:

Access

You can request access personal information we hold about you. We will provide this information commonly used format within reasonable timeframe.

Correction

You can request correction any inaccurate incomplete outdated personal information we hold about you.

Deletion

You can request deletion your personal information subject our legal obligations retain certain records.

Marketing Opt-Out

You can opt out receiving marketing communications any time by:

• Clicking unsubscribe link our emails
• Contacting us directly replying STOP text messages

Complaint

If you believe we have breached your privacy you can lodge complaint with us. If not satisfied our response you can contact Office Australian Information Commissioner OAIC.

Cookies and Website Technologies

What Are Cookies?

Cookies small text files stored your device when visiting our website. They help us improve your browsing experience understand how you use our site.

Types of Cookies We Use

• Essential Cookies: Required website function properly
• Analytics Cookies: Help us understand how visitors use our website
• Functionality Cookies: Remember your preferences settings

Managing Cookies

You can control cookies through your browser settings. However disabling cookies may affect website functionality.

Third-Party Websites

Our website may contain links third-party websites such review platforms social media. We are not responsible privacy practices these external sites. We encourage reading their privacy policies before providing any personal information.

Children's Privacy

Our services not directed children under 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from child please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy time reflecting changes our practices legal requirements. We will post updated policy our website with new Last Updated date. Your continued use our services after changes indicates acceptance updated policy.

Contact Us

If you have questions concerns requests regarding this Privacy Policy our privacy practices please contact us:

Central Coast Electrician Services
Phone: 0447 288 377
Email: Via our website contact form
Address: Killarney Vale, Central Coast, NSW

We will respond your inquiry within reasonable timeframe typically within 30 days.

Office of the Australian Information Commissioner

If you believe we have breached Australian Privacy Principles not satisfied our response your complaint you may contact:

Office of the Australian Information Commissioner (OAIC)
Phone: 1300 363 992
Website: www.oaic.gov.au
Email: enquiries@oaic.gov.au

Consent: By using our services website you consent collection use disclosure your personal information as described this Privacy Policy.

Central Coast Electrician Services — Committed protecting your privacy.